Exit-Writer Frequently Asked Questions

We have compiled a list of the most frequently asked questions we receive. In addition to these answers we have a comprehensive Online Help tool, a Tutorial and User Manuals available. Please contact our Exit-Writer Technical Support Team on 800-598-7258 with any questions or email us at support@exitwriter.com.

Q: I installed Exit-Writer for the first time and now I am asked for user name and password. What are those?

Q: We do not want to require our users to enter a password each time they access Exit-Writer.  Because of the private location of our computer within the department, our hospital policy regarding HIPAA does not require us to do this.  Can we disable the HIPAA log-in requirement?

A: Yes, this is a user option available in Exit-Writer.

Q: Our hospital requires that we use the discharge component of the Hospital Information System.  Can I integrate Exit-Writer content into that system?

A: Yes, Exit-Writer content has been successfully integrated in many existing hospital systems (including Meditech).  Our Technical Support team is always available to assist with this process.

Q: Do you offer Medication Reconciliation so that our facility will be JCAHO compliant?

A: Yes, Exit-Writer includes JCAHO compliant Medication Reconciliation

Q: Do you charge extra for your Rx / Prescription Writer, Medication Instructions and Medication Reconciliation?

A: No, these feature come standard with Exit-Writer.

Q: While we wish to comply with JCAHO Medication Reconciliation requirements, doctors don’t have time to enter patient home med information into the Exit-Writer program as they are discharging patients.  What do you suggest?

A: Patients can be “registered” into the Exit-Writer program by your triage nurse from the new Patient Data screen (accessed from the “Patient” button on the “Identify & Advise” screen).  From this screen, the triage nurse can enter all home medications.  When it is time for the patient to be discharged by the physician, once the prescriptions are created within Exit-Writer, the doctor can click on the “Home Medications” button, to review and advise the patient whether to continue, change or stop each of their home medications.  A patient Medication Summary will be printed along with the discharge instructions.  This approach meets all JCAHO requirements regarding medication reconciliation.

(Note: Exit-Writer must be running on the network in order for patient data entered on one computer to be seen on any other computer.)

Q: Does Exit-Writer charge it’s customers for some technical support calls like other discharge instruction providers do?

A: No, Exit-Writer never charges for technical assistance and is committed to providing the best customer service available in the industry.

Q: Does Exit-Writer crash or have slow response times like other discharge instruction systems?

A: No, Exit-Writer’s unique data base design and document access process is extremely stable and fast.  You will not have the instability and slow response times experienced with other discharge instruction providers.  Trial Exit-Writer free today.

Q: Is Exit-Writer’s content editable and customizable?

A: Yes, all Exit-Writer content (including content provided to partner companies like Cerner, picis, T-System, Medhost) is editable and customizable.  We do not provide content in formats that do not support customization (like PDF).

Q: Can we try Exit-Writer before we license it for use?

A: Yes, we encourage you to try a full function, downloadable version of Exit-Writer at no obligation for 14 days.  Simply click here to begin your trial today.

Q: We find many important emergency department instructions are not translated into Spanish in our current discharge instruction system.  Are all of Exit-Writer instructions in Spanish?

A: Yes, 100% of Exit-Writer’s content is translated into Spanish.  You will not have to search or guess which instruction topics have been translated.

Q: Who writes Exit-Writer content and what are their qualifications?

A: All Exit-Writer, from Krames content is evidence based and extensively peer reviewed.  This ensures that all Exit-Writer, from Krames content not only addresses the most current medical science but also reflects the patient experiences.  Each piece of content is reviewed by 8 to 12 medical professionals across the continuum of care to ensure patients receive high quality, accurate, and accessible content.   It is for these reasons that Krames is the most trusted patient education available:

• Found in 80% of US Hospitals
• Found in 75% of VA Hospitals
• Used by over 300,000 physicians and nurses
• 150 Managed Care companies
• Major pharmaceutical companies
• Over 40 million patients every year

To review the practice guidelines Krames utilizes, click here. For a sample of the 3,000 + Krames contributors database, click here. 

Q: Is Exit-Writer content brief and concise for emergency department patient use?

A: Yes, most Exit-Writer instructions print on a single page and provide just the right amount of information in simple and easy to read language.  Patients will not be overwhelmed with too much information. Our accurate, easy to understand format will assist in reducing the number of return patient visits and phone calls.

Q: Can Exit-Writer be used in the network environment?

A: Yes. You can deploy Exit-Writer on a server and then share it on multiple workstations. If you intend to use Exit-Writer on more than 5 workstations, Microsoft SQL Server backend is required.

Q: Can I add a standard sentence or statement that will print on all discharge instructions in addition to our facility name?

A: Yes, a three line Footer that appears at the bottom of the last page of each printed instruction set is easily added and changed by the user.  Our Technical Support team is always available for assistance on this if needed.

Q: Will Exit-Writer print out instructions with our hospital’s name and address printed on it?  And can we have our hospital logo appear too?

A: Yes, when you purchase the software, your hospital name and address and phone will appear on the first page of each printout. If you provide us with a logo, we can insert that too.  Talk to Technical Support regarding specifications of the logo file.

Q: I get the message "License Has Expired," what do I do?

A: Exit-Writer is "time-lock" software. If your trial or paid license period has ended, or if you install an older version of the software over the existing version, you will see this message. Call Technical Support at 1-800-598-7258 for instructions on how to reactivate your license.

Q: For my evaluation of Exit-Writer I downloaded the software from your website to my PC. After I purchase the software how do I install the software on other standalone PCs or on a server?

A: You will download Exit-Writer on new machines by from our Customer Log In area on our web site.  Technical Support is available to help if needed.

Q: I would like to transfer Exit-Writer from one machine to another, what do I do?

A:  Copy the EW6 folder from an old machine to a new one. Then locate ClientInstall.exe in EW6 folder and double click it to run. After the installation has been completed you are ready to run Exit-Writer on a new machine.  Technical Support is anxious to help – call us for assistance at 1-800-598-7258.

Q: The new instructions / changes I made are not showing up in the title list, what do I do?

A:  Make sure that User Title List is selected in the Title List Selection drop down menu in the upper right hand area of the Exit-Writer interface.

Q: I get an error message when trying to print, what do I do?

A: Click the File on the Main Menu, select Printer Setup, and make sure that the correct printers are displayed then click the “Ok” button.

Q: Can you help us make changes with our Prescription form to comply with state law?

A: Yes, it can be done and has been for most states already. Please fax a sample voided prescription form to 707-525-1339, specify the facility name and your contact phone number and we will do the rest.

Q: Can we import patient data from a Registration or Patient Management System?  If so, what do we do?

A: This is very easy to accomplish.  Simply contact our Exit-Writer Technical Support team at 1-800-598-7258 and we will be glad to help you set this up.