|
Krames Exit-Writer
frequently asked questions
We have compiled a list of
the most frequently asked questions we receive. In addition to
these answers we have a comprehensive Online Help tool, a
Tutorial and User Manuals available.
Please
contact our Krames Exit-Writer Technical Support Team on 800-598-7258
with any questions or email us at
support@exitwriter.com.
Q: Will Exit-Writer work with SQL Server Express?
A:
Yes Exit-Writer does work on SQL Server Express - a free data
base engine from Microsoft. For more information and
system requirements go to: http://www.microsoft.com/sql/editions/express/sysreqs.mspx
Q: I installed Exit-Writer for the first time and now I am asked
for user name and password. What are those?
A:
Krames
Exit-Writer is distributed with a pre-set administrative
account. Double-click the Admin Name, so it appears in the user
Name field. The default password has been set to 123456. You
will be prompted to change it the first time you log in. The
same default password is assigned to every new user account you
create.
Q: We do not
want to require our users to enter a password each time they
access Exit-Writer. Because of the private location of our
computer within the department, our hospital policy regarding
HIPAA does not require us to do this. Can we disable the HIPAA
log-in requirement?
A: Yes, this is
a user option available in Krames Exit-Writer.
Q: Our hospital requires
that we use the discharge component of the Hospital Information
System. Can I integrate Krames Exit-Writer content into that system?
A: Yes,
Krames Exit-Writer content can be (and has been successfully) integrated in
all
existing hospital systems (including Cerner, Epic, Meditech etc.). Our Technical
Support team is always available to assist with this process.
Q: Do you offer Medication
Reconciliation so that our facility will be JCAHO compliant?
A: Yes,
Exit-Writer includes JCAHO compliant Medication Reconciliation
Q: Do you charge extra for
your Rx / Prescription Writer, Medication Instructions and
Medication Reconciliation?
A: No, these
feature come standard with Krames Exit-Writer.
Q: Is all of Krames
Exit-Writer content available in Spanish? Do you charge extra
for languages?
A: Yes - unlike
other providers - all Krames Exit-Writer discharge instructions
are provided in Spanish. No- Krames Exit-Writer does not
charge extra for additional languages like Spanish, Chinese,
Vietnamese and Russian.
Q: Does Krames Exit-Writer charge
it’s customers for some technical support calls like other
discharge instruction providers do?
A: No,
Krames Exit-Writer never charges for technical assistance and is
committed to providing the best customer service available in
the industry.
Q: Does Krames Exit-Writer crash
or have slow response times like other discharge instruction
systems?
A: No,
Krames Exit-Writer’s unique data base design and document access
process is extremely stable and fast. You will not have the
instability and slow response times experienced with other
discharge instruction providers.
Trial Exit-Writer free today.
Q: Is Exit-Writer’s
content editable and customizable?
A: Yes, all
Exit-Writer content (including content provided to partner
companies like Cerner, picis, T-System, Medhost) is editable and
customizable. We do not provide content in formats that do not
support customization (like PDF).
Q: Can we try Krames Exit-Writer
before we license it for use?
A: Yes, we
encourage you to try a full function, downloadable version of
Krames Exit-Writer at no obligation for 14 days.
Simply click here to begin your trial today.
Q: Is Krames Exit-Writer
content also available in Krames on Demand (KOD)?
A: Yes, all
Krames
Exit-Writer content is available in Krames on Demand.
Q: How does Krames
develop it's content? What practices do you follow? Who
edits your content?
A:
All
Krames Exit-Writer content is evidence based and
extensively peer reviewed. This ensures that all Krames Exit-Writer
content not only addresses the most current medical
science but also reflects the patient experiences. Each piece
of content is
reviewed by 8 to 12 medical professionals
across the continuum of care
to ensure patients receive high quality, accurate,
and accessible content.
Download the Krames Development Process Overview (PDF)
Q: Is Krames Exit-Writer content
brief and concise for emergency department patient use?
A: Yes, most
Krames Exit-Writer instructions print on a single page and provide just
the right amount of information in simple and easy to read
language. Patients will not be overwhelmed with too much
information. Our accurate, easy to understand format will assist
in reducing the number of return patient visits and phone calls.
Q: Can
Exit-Writer be used in the network environment?
A: Yes. You
can deploy Exit-Writer on a server and then share it on multiple
workstations. If you intend to use Exit-Writer on more than 5
workstations, Microsoft SQL Server backend is required.
For more information and system requirements go
to
http://www.microsoft.com/sql/editions/express/sysreqs.mspx
Q: Can I add
a unique standard sentence or statement that will print on all
discharge instructions in addition to our facility name?
A: Yes, a
three line Footer that appears at the bottom of the last page of
each printed instruction set is easily added and changed by the
user. Our Technical Support team is always available for
assistance on this if needed.
Q: Will Krames Exit-Writer
print out instructions with our hospital’s name and address
printed on it? And can we have our hospital logo appear too?
A: Yes, when
you purchase the software, your hospital name and address and
phone will appear on the first page of each printout. If you
provide us with a logo, we can insert that too. Talk to
Technical Support regarding specifications of the logo file.
Q: I get the
message "License Has Expired," what do I do?
A: Krames Exit-Writer
is "time-lock" software. If your trial or paid license period
has ended, or if you install an older version of the software
over the existing version, you will see this message. Call
Technical Support at 1-800-598-7258 for instructions on how to
reactivate your license.
Q: For my evaluation of
Krames Exit-Writer I downloaded the software from your website to my
PC. After I purchase the software how do I install the software
on other standalone PCs or on a server?
A: You will
simply download Krames Exit-Writer on new machines from our
download page on our web site. Technical Support is available to help if
needed.
Q:
I would like
to transfer Exit-Writer from one machine to another, what do I
do?
A:
Copy the EW6 or EW7
folder from an old machine to a new one. Then locate
ClientInstall.exe in EW6 or ClientInstall.msi in the EW7 folder
and double click it to run. After the installation has been
completed you are ready to run Exit-Writer on a new machine.
Technical Support is anxious to
help – call us for assistance at 1-800-598-7258.
Q: The new
instructions / changes I made are not showing up in the title
list, what do I do?
A: Make sure
that User Title List is selected in the Title List Selection
drop down menu in the upper right hand area of the Exit-Writer
interface.
Q: I get an
error message when trying to print, what do I do?
A: Click the
File on the Main Menu, select Printer Setup, and make sure that
the correct printers are displayed then click the “Ok” button.
Q: Can you
help us make changes with our Prescription form to comply with
state law?
A: Yes, it can
be done and has been for most states already. Please fax a
sample voided prescription form to 707-525-1339, specify the
facility name and your contact phone number and we will do the
rest.
Q: Can we
import patient data from a Registration or Patient Management
System? If so, what do we do?
A: This is very
easy to accomplish. Simply contact our Exit-Writer Technical
Support team at 1-800-598-7258 and we will be glad to help you
set this up.
|